GENERAL PURPOSE: To provide customer service to all patrons visiting department facilities.  Provide monitoring and supervising of activities at assigned facilities, ensuring participant and patron safety and satisfaction as well as facility safety, pre-event preparation and post-event cleanup.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Answers incoming telephone calls and routes callers or provides information as required

2. Receives the public and answers questions; responds to inquiries from citizens and others and refers, when necessary, to appropriate persons; takes and forwards messages.

3. Accepts and receipts payments for events and programs according to office procedure.

4. Prepare the site for the activity assigned.  Ensure that goals, nets, and other equipment are set up appropriately for each age group; that game balls and other equipment are in good working condition and accessible for the game officials; and that scorekeepers, clock operators, and line judges are prepared for play.

5. Maintain fairness and safety by monitoring event and program staff, contractual personnel, and parents during events and programs.

6. Enforce all facility rules and program regulations as set by department staff.

7. Communicate with the league’s Chief Official and the appropriate Coordinator regarding concerns and issues with rules, referees, participants, or spectators of an event or program.

8. Secure and protect City and School District facilities from damage during scheduled use.  

9. Assist in the clean up/tear down of program areas after use.

10. Assist with facility cleaning including but not limited to office and lobby area, break rooms, storage areas, event or program area, and restrooms.

11. Report ALL incidents (physical injury or behavioral) to the supervising coordinator immediately.

12. Take care of any facility maintenance concerns depending on severity.  Report severe issues to supervising Coordinator immediately.

13. Offer the highest quality customer service.

14. Ensure the safety of patrons during facility use and offer first aid as necessary.

15. Communicate facility, event, and program information to participants and participant feedback to department staff.

16. Perform other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS:

1. Interest in or knowledge of Parks and Recreation in general.

2. First Aid, CPR, and AED certified, or able to become certified within the first three months of service.

SPECIAL REQUIREMENTS: Position is subject to working weekend and evening hours.

TOOLS AND EQUIPMENT USED: Computers, scoreboards, controls, basketball hoop manual cranks, net tightening cranks, ball field marking equipment, concessions equipment, mops, brooms, other custodial equipment, and miscellaneous hand tools.

PHYSICAL DEMANDS:  Must be able to make visual inspections of various facilities and activity sites, regular walk-throughs of facility areas open to the public; must be able to observe and identify safety hazards, operational concerns, and spectator/player behavior; pushed, pulls, or carries up to 25 pounds for general site preparation duties.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near areas in which program participants are physically active and practices or games with balls or equipment in motion are under way.  The employee occasionally works near moving mechanical parts and is occasionally exposed to cold, wet and/or humid conditions, fumes or airborne particles, and toxic chemicals. The employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually relatively loud.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience

Graduation from High School or GED equivalent with prefered specialized coursework in general office practices such as typing, filing, or cashiering.

Any combination of education and equivalent work experience.

Necessary Knowledge, Skills and Abilities 

Working knowledge of computers, office copiers, mail processing machines, modern office practices and procedures, basic math skills. 

The ability to perform cashier duties accurately, ability to meet and deal with the public, the ability to communicate effectively verbally and in writing; and the ability to handle stressful situations.

Application along with resume may be submitted electronically by following the link below;

Recreation Attendant

Paper applications accepted Monday-Friday 8:00-5:00 at;

Raymore City Hall, 100 Municipal Circle, Raymore, MO. 64083 

EOE