Google Fiber high-speed internet and cable will soon be coming to Raymore.
While many are excited for a new high-speed internet and cable provider, it also means Google will be undertaking a major infrastructure project in Raymore to install the new fiber required for their network.
Residents can expect to see Google Fiber contractors working within the City’s right-of-way and various public easements. Residents should receive door-hangers from Google Fiber contractors prior to construction activity beginning in their immediate neighborhood.
Google Fiber contractors will be placing buried conduits, installing fiber (both aerial and buried), and replacing utility poles if necessary.
You can expect the following during the construction process:
- Occasional lane closures as contractors work along residential streets.
- Contractors may need to access utility poles or underground equipment on or near your property.
- Digging in numerous easement or right-of-way areas will be necessary to install the fiber network within your neighborhood.
Mark your sprinklers for extra precaution
As Google contractors make their way through the City installing the new fiber, they will be conducting some of that work in residents’ yards.
Although they will be marking all public utilities and taking precautions as they work, it will be important that residents also mark where their in-ground sprinkler heads and lines are located as well.
The City has a record of homes with up-to-date back-flow permits, but if you have installed a new system or not had the system inspected recently, the City might not know to notify Google’s contractors of your existing in-ground sprinkler system.
Residents can pick up a free set of pink yard flags to mark their sprinkler system and ensure that Google’s contractors know where your system is located in your yard.
To pick up your free set of pink yard flags, contact the Public Works Department at 816-892-3020 or email Margie Sullivan at MSullivan@Raymore.com.
When can I get Google Fiber service?
A timeline for residential and small business service is not yet available. For questions about Google Fiber service, contact Google Fiber Customer Service at 866-777-7550 or visit fiber.google.com/cities.
Where can I find out more information about Google Fiber?For questions about Google Fiber service, contact Google Fiber Customer Service at 866-777-7550 or visit fiber.google.com/cities.
Who do I contact with questions or concerns about Google Fiber construction work, or if my property is damaged due to the construction work?Please contact the Google Fiber Construction Phone Line at 877-454-6959.
What if I notice a sewer break/backup due to Google Fiber?In the case of a sewer break, the Google Fiber contractors might not immediately know they have hit a sewer line.In this case, we urge resident to contact a plumber so the immediate concern is addressed. Ensure that the line is snaked and video taken. This will help with the investigation.Then, contact Google Fiber customer service number at 877-454-6959 to get a ticket created on the incident.Customer service will assign the incident to the appropriate local team (these types of tickets are opened as a Health and Safety issue and the local team has 24 hrs to respond but generally respond sooner in these cases).The local team will investigate and follow-up with resident and reimburse the resident if it is determined that Google Fiber did cause the break.The local Google Fiber customer service team will follow-up with the resident to ensure the issue was resolved.
What is the right-of-way?For specific questions regarding right-of-way or utility easement on your property, please contact the City of Raymore Public Works Department at 816-331-1852. In general, right-of-way is an area in which a municipality has the legal right to access and use the area for the benefit of the public. Typically, this would be for transportation purposes (i.e. roads, sidewalks, etc.) and depending on the area it may extend approximately 10 – 15 feet behind the edge of the street or curb.
What is a utility easement?A utility easement is an area in which the municipality or a utility has the legal right to access and use the area to construct new or maintain existing utility infrastructure. Utility easements can be located adjacent to right-of-way, but typically are located along property boundaries. Typical utility easements are 10 – 20 feet in width, but can be significantly larger, depending on the intended use within the easement.
What is the City’s role in the Google Fiber project?
The City of Raymore supports business development activities within the City; however, the City does not endorse the products and/or services of businesses. Due to the numerous questions received by elected officials, City staff, and the nature of this large project, the City is attempting to be transparent by providing this information to keep residents informed. You are not required to purchase this service and the City of Raymore is not endorsing this product.
Overall, City of Raymore staff has been working with representatives from Google Fiber on various coordination efforts for this project. This includes ensuring City ordinances are being followed, which is standard practice for these undertakings within the City especially when working in right-of-way and various utility easements. It is our goal to make this construction project a positive experience for area residents with as little disruption as possible.Neither the State of Missouri nor the City of Raymore requires Google Fiber to serve particular areas. Those decisions are left to Google Fiber.